"GOT QUESTIONS?
WE'VE GOT ANSWERS!"
We want to make your experience as smooth as possible! Below, you'll find answers to some of the most common questions about our metal prints, including materials, care instructions, and hanging options. Whether you're wondering about turnaround times or how to keep your artwork looking its best, we've got you covered.
If you don't see your question here, feel free to reach out to us—we're happy to help!
Frequently Asked Questions
(FAQ)
1. What material is the artwork printed on?
Our artwork is printed on .030 print-grade metal, ensuring a sleek, durable, and high-quality finish.
2. What’s the turnaround time?
We typically process and ship orders within 2-3 business days.
3. How do I keep the artwork clean?
- Gently wipe it with a soft, damp cloth and a mild soap solution.
- Avoid scrubbing too hard to prevent surface damage.
- For stubborn stains, use a small amount of isopropyl alcohol on a cotton swab—always test on an inconspicuous area first.
- Never use harsh chemicals or abrasive materials, as they may damage the surface.
4. Will the metal finish change color over time?
When kept out of direct sunlight, your metal print should retain its original finish for many years.
5. How can I hang my metal art?
- Use double-sided tape (yes, it sticks!).
- Drive a nail or bolt through it with a hammer.
- Command strips work well and typically won’t damage your walls.
- For textured surfaces, consider using a thicker padded tape or a mounting process suited for your wall type.
6. How long will my metal print last?
Metal prints are built to last for many years, especially when kept indoors and out of direct sunlight.
7. Can metal prints be displayed outdoors?
While our metal prints are durable, prolonged exposure to direct sunlight and harsh weather conditions may affect their longevity. If displaying outdoors, consider placing them in a shaded, covered area to maintain their quality.
8. Do the prints come with hanging hardware?
Our prints do not come with pre-attached hanging hardware, as they are designed to be versatile. However, we provide recommendations for hanging methods in the section above.
9. Can I customize my order?
Yes! If you’re looking for a specific size or a custom design, please contact us, and we’ll do our best to accommodate your request.
10. What is your return/exchange policy?
We stand by the quality of our prints. If your order arrives damaged or defective, please reach out to us within 7 days of delivery with photos, and we’ll work to resolve the issue. Because each print is custom-made, we generally do not accept returns for buyer’s remorse.
11. Do you ship internationally?
Currently, we do not. If you’re outside the United States, please contact us, and we’ll see if we can accommodate your order.